🚚 Shipping Policy

Effective Date: September 22, 2025

At GreenHato, we are committed to delivering your orders safely, promptly, and affordably. This Shipping Policy outlines our delivery process, timeframes, and shipping-related terms.

1. Shipping Locations

We currently ship to:

• All regions within the United Kingdom

• Selected European countries (please check availability during checkout)
  We are working to expand international shipping in the near future.

2. Processing Time

• Orders are processed within 1–2 business days (excluding weekends and holidays).

• You will receive a confirmation email with tracking information once your order has shipped.

3. Delivery Timeframes

• UK Standard Shipping: 2–4 business days

• UK Express Shipping: 1–2 business days

• Europe Standard Shipping: 5–10 business days (depending on location)

Please note: Delivery times are estimates and may be affected by external factors beyond our control (e.g., customs delays, strikes, weather).

4. Shipping Fees

• UK Standard Shipping: Free on orders over £60 / £4.99 for orders under £60

• UK Express Shipping: £8.99 flat rate

• European Shipping: Rates vary by country and will be calculated at checkout

5. Order Tracking

Once shipped, your tracking number will be emailed to you. You can track your order using the link provided or by visiting our Order Tracking page.

6. Failed Deliveries & Address Errors

Please ensure your shipping address is correct before completing your order. GreenHato is not responsible for delays or losses due to incorrect or incomplete addresses. If a package is returned to us, we will contact you to arrange reshipment (additional charges may apply).

7. Lost or Damaged Items

If your package is lost or arrives damaged, please contact our support team within 7 days of delivery. We’ll work with you to resolve the issue quickly.

📦 For shipping inquiries, please contact:
Email: support@defiportal.click
Phone: 070 1008 3379

Thank you for choosing GreenHato – Ethical Fashion, Delivered Right.